Case Studies

We are privileged to work with some of the most well known and prestigious clients within the Retail, Leisure and Commercial sectors. Our track record within these sectors has led us to hone our mobilisation/planning skills and has helped us achieve high levels of consistency for our clients in day to day retail and commercial environments.

In every operating environment, positive visitor experiences are paramount.

Marina Developments Limited (MDL)

Marina Developments Limited (MDL)

Marina Developments Limited (MDL) own and manage 20 Marina internationally throughout the UK, Spain and Italy.

Corporate Facilities Services have been providing cleaning provisions to MDL since 1998 and following an extensive tender process began providing security provisions in June 2017 at Ocean Village, Southampton, to increase the service provisions on this large estate a mobile patrol vehicle was incorporated to the contract to allow the security officers to respond to incidents in a more time efficient manner.

Following on from the successful mobilisation and management of the provisions Corporate Facilities Services were awarded additional contracts within the MDL marina portfolio to include landscaping services and security services.

 

Objectives:

  • To provide a customer based service provision
  • To increase overall efficiencies to service charge
  • To provide innovation and best industry practice
  • To provide a robust management structure to the contracts

 

CFS’s actions:

  • Training packages including customer service training completed by all CFS employees deployed onsite (cleaning operatives and security officers)
  • Increased the wage rates to be more competitive within the local area – this improved staff retention and morale onsite
  • Installed CFS 3D our cloud based patrol and reporting system
  • Incorporated a patrol vehicle to improve response times
  • Regular management visits are conducted both day/night and on weekends to ensure service provisions are continuously being met

To find out how Corpor@te Facilities Services Ltd can assist you and your property please contact us today to arrange an onsite consultation.